SUPPORT

Help with your download workflow.

Start with the ordinary path, then check the task details if a page needs HLS processing or a strong attempt.

Direct downloads and HLS/m3u8 processing remain free. An account is only needed for extension linking and Pro strong-attempt access. Please include the page type, browser version and visible error message when contacting support. Do not send passwords, cookies or private media URLs.

Quick start

  1. Open a page containing media you are authorized to save.
  2. Click the extension icon and choose direct download or HLS/m3u8 processing.
  3. If no media is detected, use the strong attempt only when the page is allowed and the content is yours or licensed.
  4. Check Chrome’s download list and the task status page.

Accounts and Pro

Sign in at the account page, generate a one-time linking code, and enter it in the extension. Direct downloads and HLS/m3u8 remain free. Pro applies only to strong attempts. Alipay payments are verified by the TabCove API before access is activated.

Common issues

The page has DRM or a private player

The extension may not be able to access or decode DRM-protected media, private streams or short-lived signed URLs.

HLS processing stops

Check that the playlist and segments remain accessible in the current session. Some playlists require a login or expire quickly.

Where can I ask for help?

Email support@tabcove.uk. We do not ask you to send credentials, cookies or private media URLs.